Employee of the Quarter Spotlight: Blake Bradford
July 17, 2017
It’s that time again. A new quarter means new projects, new focus, and a new recipient of our Ken Deggs Employee of the Quarter award! We are excited to announce our Technical Support Analyst, Blake Bradford, as the honoree for Q2-2017. Blake has been at DDC for a little over a year, but has been a huge part of our success and a constant positive force for the Technology Delivery team. Now, let’s get to know a little more about Blake!
What does a regular work day look like for you?
I’m usually the first member of our team in the office based on our team’s staggered work schedule. I start my days off by checking our email and ticketing queues to see what requests we received for that day or anything that may have been left from the previous day. Luckily, I have some great teammates so there is rarely a request that hasn’t already been taken care of or acknowledged by someone from Tech Support. The rest of the day is usually spent monitoring and executing on tasks requested by clients and internals as well as assisting my team members with tasks that they are working on.
What do you find the most challenging at DDC?
The word “challenging” tends to have a negative connotation. I’ve been challenged a lot by my team, but in a positive way. Being challenged early in my DDC career to do things that weren’t necessarily within my comfort zone has ultimately assisted in my growth within the Tech Support role.
What’s your favorite lunch spot near the office?
I think anyone who knows me here would be able to answer this question (haha). McDonald’s is always the go-to spot for lunch for me. I’m actually having some as I am answering these questions.
You work in our ticketing system to assist with client requests. How many tickets have you completed since you started at DDC?
I think in the year that I have been at DDC, I have worked on a little over 1,000 tickets.
What is the most important career lesson you’ve learned thus far?
The most important lesson I have learned thus far at DDC is how important teamwork is. The position I held at my job prior to this one involved a lot of individual work. My current position allows for a certain amount of individual work as well, but the environment here doesn’t make it feel that way. I always know that I can turn around in my chair and ask one of the guys for assistance, should I ever need it, and I do that often.
Let’s say your coworker shows up with breakfast for the team. Are you hoping for donuts or bagels?
Donuts. For sure.
How do you define success?
A client request comes in through the ticketing system. What’s your process in providing a solution?
The first step is always to examine the ticket to see if it should sit with Tech Support or possibly another department. In the latter scenario, I would simply forward the request to the proper department. If the request can be completed by Tech Support, the next step is to examine the ticket to ensure that it includes all of the details necessary for Tech Support to properly execute on the request. Once all of the proper information is provided, I would then assess the severity of the request. Depending on the severity of the request and the current workload of the team, either I or my fellow executer, Jack, will assign the ticket to ourselves and provide a solution as best we can.
What is your proudest moment at DDC?
Every time I assist someone with something and see how appreciative they are of my assistance.
The Ken Deggs Employee of the Quarter Award honors DDC employees who go above and beyond to ensure the success of our clients, and our company. Named after longtime friend and colleague Ken Deggs whose character and work ethic exemplified excellence, the award provides donations to the Ken Deggs family while honoring his proud legacy.